G. Scott St. Clair

1530 Ft. Johnson Rd, Apt 1H
Charleston, SC 29412
843.377.3189
g.scott.stclair@gmail.com | vCard

A capable senior manager with broad marketing, communications, finance and human resources experience across a range of industries, including software, semiconductors, consumer electronics, legal services and retail services. Extensive experience in brand management, new product launch and product management. Excellent problem solving abilities with strong analytic and communication skills.

Experience

General Manager, Xpertech Automotive Service 2012 to Present
Summerville, South Carolina

Manage daily operation of full service auto repair and maintenance business, including marketing, facilities, information technology, purchasing, human resources, sales and customer relations. Key achievements include:

• Improved sales 16% and gross profit 27% year-over-year (2014 YTD)
• Managed the acquisition of financing to purchase new location
• Upgraded point of sale computer system to improve service writer productivity

Caregiver, Malcolm St. Clair 2012
Brooklyn, New York

Provided care and support for son undergoing treatment for non-Hodgkin’s Lymphoma, including meal preparation, shopping, laundry, house cleaning and transportation.

Legal Administrator,
Barnwell Whaley Patterson & Helms 2007 to 2012
Charleston, South Carolina

Reorganized accounting and billing to increase cash flow and provide better visibility into fundamental indicators such as accounts receivable, attorney productivity and expenses. Responsible for hiring support staff, managing information technology platform and applications, facilities management, human resources and benefits, and marketing. Supervise 3 direct and 21 indirect reports. Key achievements include:

• Improved profits in every year compared to 2007: 4% (2008), 93% (2009), 81% (2010) and 106% (2011)
• Reorganized and improved billing process, improving time-to-money and collections
• Developed new website (www.barnwell-whaley.com) and advertising campaign to increase visibility in the Charleston market

Managing Partner, Palm Coast Auto Service 2003 to 2007
Lake Worth, Florida

Reinvigorated three failing Midas Auto Service locations, growing sales by 200% from 2002 to 2006. Responsible for all facets of the business, including operations management, product development, marketing, staffing, fleet sales, and financial management. Supervise 17 direct reports. Key achievements include:

• Re-staffed all three shops with accomplished managers and mechanics
• Developed a fleet program that added 25% to sales in Lake Worth location
• Negotiated a four-party lease buy-out for Delray Beach location
• Negotiated purchase of new Delray location, managed move to and refurbishment of new store
• Designed and supervised the development of a sophisticated fleet management website that allowed fleet customers to view the repair histories of their fleets on line
• Designed and wrote a popular newsletter that was sent to local Midas customers to educate them on auto repair and maintenance issues
• Managed insurance issues and shop restoration after hurricane Wilma

Vice President, Communications, NetSpeak Corp. 2000 to 2002
Boca Raton, Florida

Developed new corporate positioning and identity to revitalize this VoIP pioneer's brand. Served as primary corporate spokesman to the media and industry analysts. Directed brand development, product positioning, events and media relations, in addition to budget definition, project management, staffing, training, and performance and salary review of personnel. Major accomplishments include:

• Directed the development of a new corporate look and feel, including new collateral, presentation and corporate website
• Directed the writing of and provided editorial supervision for new collateral and website content to better express NetSpeak's value proposition
• Directed and led a comprehensive public relations campaign to reacquaint the media and industry analysts with NetSpeak's customer wins and VoIP solutions
• Organized and directed the first NetSpeak sales meeting
• Developed and mounted a customer seminar series in Latin America
• Developed sales presentations for Infrastructure VoIP and Voice VPN products
• Developed ROI calculator and configurator for Infrastructure VoIP product

Director, Corporate Marketing, 8x8 Inc. 1997 to 2000
Santa Clara, California

Directed corporate marketing efforts for this leading supplier of VoIP systems and technology, video communications systems and integrated circuits, including brand development, product positioning, advertising, technical publications, events and media relations. Additional responsibilities include budget definition, project management, staffing, training, and performance and salary review of personnel. Major accomplishments include:

• Directed the creation of a major print and television advertising campaign for the ViaTV Videophone, the first affordable consumer videophone
• Directed a comprehensive media relations campaign to launch the ViaTV Videophone
• Directed the development of a new collateral system for 8x8's system and integrated circuit products
• Developed the concept for and directed the implementation of 8x8's Web site
• Directed the development of two promotional videos to support sales of ViaTV Videophones
• Directed and participated in a comprehensive media relations campaign to launch 8x8's Netergy VoIP product line, including the first hosted iPBX system
• Conceived and directed a major launch event for Netergy's VoIP product line
• Developed trade and pull advertising campaigns to raise awareness of and demand for Netergy VoIP products

Director, End-User Marketing, C-Cube Microsystems 1992 to 1997
Milpitas, California

Developed and directed a comprehensive end-user marketing effort, including brand development, market research, advertising, event coordination, marketing and technical publications, graphic arts and media relations to merchandise C-Cube's line of MPEG, JPEG and H.261 digital video products. Responsibilities included strategic planning, budget definition, project management, staffing, training, and performance and salary review of personnel. Major accomplishments include:

• Developed and implemented an ingredient branding campaign for C-Cube's VideoCD decoder
• Developed the concept for and directed the implementation of C-Cube's website
• Developed an end-user marketing research function that provided primary and secondary market research data

Education

Bachelor of Arts, English Literature 1986
California Polytechnic State University, San Luis Obispo

Skills

Product Marketing/Management – Branding – Advertising – Media Relations Human Resources Management – Revenue and Profit Improvement
Information Technology Management – Customer Service/Retention
Microsoft Office Suite – Adobe Creative Suite 5
TABS (Legal services time and billing) – QuickBooks Pro